FAQ

Q: How do I arrange for service and how much do you charge?
A: Just contact us for a free estimate. During the estimate our representative will explain all the tasks that will be completed and answer any questions.

Q: At what time will you clean my home?
A: Our normal work days are Monday through Friday from 8am to 5pm. While in most cases we are unable to give a specific time, we will do our best to meet your needs.

Q: Do I have to do anything before the cleaning?
A: In order to give you the maximum value, we ask you to take a few minutes to pick up clothing, toys, and other household items.

Q: What if I need to change a scheduled cleaning?
A: Due to the advanced scheduling, we would appreciate a 3 day notice for cancellations.

Q: Do I need to provide any supplies or equipment?
A: For your convenience, we provide all equipment and normal supplies. Should you wish to use your own supplies, we will be pleased to accommodate you.

Q: What if I only want a one time cleaning?
A: We are happy to do one time cleanings. Just contact us to make arrangements.

Q: Is it safe to give you a key to my home?
A: Yes, we protect your security. Your key will be kept in a locked safe and only removed on your cleaning day.

Q: How many employees do you send to my home?
A: We normally send out a supervised team of two or three.

Q: If I have pets, do I need to secure them while your team is cleaning?
A: We ask that you secure your pets prior to our teams arrival to ensure no unexpected complications.

Q: How and when do I pay for my service?
A: Payment is required at the time of service or in advance in Cash , Check or Credit Card. If you are not there during the service we will charge your credit card the next business day.
VALID CREDIT NEEDS TO BE ON FILE PRIOR TO RECEIVING ANY SERVICE.